IT & Infrastructure Department Attaché at Kenya Trade Network Agency (KenTrade)

May 10, 2024
Application deadline closed.

Job Description

Duties and Responsibilities:

  1. Promptly addressing ICT helpdesk and user support inquiries via chat, email, or phone.
  2. Ensuring meticulous logging, tracking, reporting, and resolution of all ICT helpdesk issues.
  3. Providing training to colleagues on troubleshooting and diagnosing ICT-related issues.
  4. Crafting, refining, and updating training manuals for software and hardware.
  5. Offering technical assistance for ICT-related queries and challenges.
  6. Troubleshooting and resolving issues with ICT networks, telephony, and computer systems.
  7. Diagnosing hardware and software errors and addressing them efficiently.
  8. Following up with users to ensure complete resolution of issues.
  9. Soliciting feedback and monitoring interactions to enhance training techniques.
  10. Generating reports to analyze prevalent complaints and issues.
  11. Installing or modifying user computer software to rectify issues.
  12. Accessing hardware or software to implement changes and resolve problems.
  13. Undertaking any other duties aligned with the internship role in the IT & Infrastructure Department.

Academic/Professional Requirements:

  1. Kenyan Citizen aged between 20 and 35 years.
  2. Full-time availability for the 3-month internship program.
  3. Continuing student pursuing studies in ICT, Computer Science, or Computer Engineering, from a recognized institution, supported by relevant transcripts or result slips.
  4. Proficient in computer skills with the ability to troubleshoot and diagnose PC, LAN, Printer, and IT Hardware issues.
  5. Familiarity with both PC and Mac Hardware and Software.
  6. Experience in LAN Network Repairs and Analysis.
  7. Strong customer service skills.
  8. Effective communication skills to assist customers satisfactorily.
  9. Proficiency in writing and editing to aid in manual creation and updates.
  10. Education background in Computer Repairs and Troubleshooting.
  11. Specific knowledge of other essential Computer Systems for diverse work environments.

Embark on a rewarding journey in IT & Infrastructure with us! Apply now to join our team and gain valuable hands-on experience.