Host / Hostess at Fairmont The Norfolk Hotel

May 20, 2024
Application deadline closed.

Job Description

About the Company

Fairmont The Norfolk Hotel is a historic and prestigious luxury hotel in Nairobi, Kenya. Established as a key landmark, the hotel features 165 elegantly designed guest rooms and suites nestled within private tropical gardens. Renowned as the traditional starting point for safaris, the hotel also hosts the iconic Lord Delamere Terrace, a popular spot for social gatherings where drinks and light meals are served throughout the day and night.

About the Job

We are seeking a professional and friendly Host/Hostess to join our dynamic team at Fairmont The Norfolk Hotel. This full-time role is crucial for creating a welcoming atmosphere for our guests and ensuring smooth operations within our dining areas.

Job Descriptions

As a Host/Hostess, your main responsibilities include:

  1. Consistently providing a professional, friendly greeting and engaging service to guests.
  2. Understanding the Server’s tasks and assisting guests with food and beverage menu items in an informative and helpful manner.
  3. Coordinating the dining room’s seating arrangements by planning ahead and anticipating business fluctuations.
  4. Ensuring storeroom requisitions are accurate and assisting in maintaining cleanliness and organization within the dining areas.
  5. Conducting frequent inspections of the outlet areas and reporting any deficiencies to the Assistant Outlet Manager.
  6. Following all outlet policies, procedures, service standards, and safety and sanitation policies when handling food and beverages.
  7. Performing other duties as assigned.

Qualifications and Experience

  1. Previous service experience is an asset.
  2. Experience with Point of Sale (POS) systems is beneficial.
  3. Excellent communication and organizational skills.
  4. Strong interpersonal and problem-solving abilities.
  5. Highly responsible and reliable.
  6. Ability to work well under pressure in a fast-paced environment.
  7. Ability to work cohesively as part of a team.
  8. Ability to focus attention on guest needs, remaining calm and courteous at all times.


  • Outstanding customer service and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Ability to maintain composure and efficiency under pressure.
  • Attention to detail and problem-solving skills.


  • Proficiency in English (spoken and written) is required.

Eligibility and Selection

  • Candidates must have the legal right to work in Kenya.
  • Previous experience in a similar role and familiarity with hospitality environments are preferred.

Core Functions / Responsibilities

  1. Greeting and seating guests in an organized manner to ensure efficient service flow.
  2. Assisting guests with menu inquiries and providing recommendations.
  3. Maintaining cleanliness and organization in the dining areas.
  4. Ensuring accurate storeroom requisitions and assisting with inventory management.
  5. Conducting regular inspections and reporting any issues to the management.
  6. Adhering to all hotel policies, procedures, and safety standards.

How to Apply

Submit your resume and a cover letter to the link provided.. Please include relevant experience and any certifications.

How to Prepare for a Host/Hostess Job at Fairmont The Norfolk Hotel

  1. Research the Hotel: Understand Fairmont The Norfolk Hotel’s history, services, and values.
  2. Develop Customer Service Skills: Practice greeting and assisting guests in a friendly and professional manner.
  3. Learn Menu Details: Familiarize yourself with the hotel’s menu and offerings.

Questions You Might Be Asked During a Host/Hostess Job Interview at Fairmont The Norfolk Hotel

  1. Can you describe a time you provided exceptional customer service?
  2. How do you handle a situation where a guest is dissatisfied?
  3. What strategies do you use to manage high volumes of guests efficiently?
  4. How do you stay organized and prioritize tasks during busy shifts?
  5. Can you give an example of how you’ve worked effectively as part of a team?

Tips to Nail Your Host/Hostess Job Interview at Fairmont The Norfolk Hotel

  1. Show Enthusiasm: Express your excitement about the opportunity to work at Fairmont The Norfolk Hotel.
  2. Demonstrate Professionalism: Highlight your ability to maintain a professional demeanor in all situations.
  3. Highlight Relevant Experience: Discuss your previous customer service roles and what you learned from them.
  4. Be Prepared with Questions: Show your interest in the role by asking insightful questions about the team, management style, and expectations.
  5. Practice Good Body Language: Maintain eye contact, offer a firm handshake, and smile to convey confidence and friendliness.

By following these guidelines, you can effectively present yourself as a strong candidate for the Host/Hostess position at Fairmont The Norfolk Hotel, ensuring you leave a positive and lasting impression.