Area Administrator at Engie Energy Access

May 22, 2024
Application ends: June 15, 2024
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Job Description

About the Company

ENGIE Energy Access is a premier provider of Pay-As-You-Go (PAYGo) and mini-grid solutions across Africa. Our mission is to deliver affordable, reliable, and sustainable energy solutions with outstanding customer service. Through the integration of Fenix International, ENGIE Mobisol, and ENGIE PowerCorner, we develop innovative off-grid solar solutions for homes, businesses, and public services. Our PAYGo solar home systems are affordable, starting at $0.19 per day, and our mini-grids promote economic development by enabling business opportunities in rural communities. With over 1,700 employees operating in nine African countries, we have impacted nearly 1.5 million customers and over 7 million lives. Our goal is to serve millions more by 2025.

About the Job

The Area Administrator will play a crucial role in enhancing customer experience at our Service Centers, managing logistics and inventory, and ensuring smooth handovers of products to eligible customers. This position, reporting to the Service Centre Team Lead, is based in various regions across Kenya.

Job Description

  1. Ensure 100% accurate handover of products per shop with all relevant documents scanned and uploaded.
  2. Perform daily physical stock counts and reconcile with Tally software system.
  3. Match expected and actual inventory, ensuring consistency in stock figures.
  4. Submit daily/weekly reports on returns and repairs within the regions.
  5. Educate customers to promote satisfaction and explain after-sales services.
  6. Accurately track all incoming and outgoing inventory using Tally.
  7. Contribute to sales targets and handle walk-in customers at the Service Centers.
  8. Ensure all licenses and regulatory data are up-to-date and displayed according to QA policies.
  9. Implement FIFO (First In, First Out) methodology within Service Centers and stock points.
  10. Maintain a presentable, clean, and functioning display of systems at all times.
  11. Manage financial reporting on Service Center expenses monthly.
  12. Organize storage rooms and properly label and separate spare parts.
  13. Maintain organized folders for logistics documents and customer contracts.
  14. Follow up on first payment defaults and advance payments on item exchanges.
  15. Complete assigned tasks in line with applicable policies and procedures.
  16. Ensure shop appearance aligns with Service Center guidelines.
  17. Enforce inventory management schedules and work with contractor admins.
  18. Provide training to contractor admins on stock branding guidelines, shop management, and stock audits.
  19. Support field marketing by managing merchandise issuance and sign-offs.
  20. Enforce health and safety measures for motorbikes and PPE, including logbook usage.
  21. Maintain shop cleanliness, brand image, and enforce opening and closing times.
  22. Respect and enforce brand guidelines.

Qualifications and Experience

  • Experience: Minimum 2 years in stock management, customer experience, and people management.
  • Education: Diploma in Business, Logistics, Inventory Management, or related fields.

Skills:

  • Proficiency in customer relationship management, team collaboration, and computer literacy.

Languages:

  • Proficiency in English and a native language.

Eligibility and Selection

Candidates must have a minimum of 2 years of relevant experience and hold a diploma in a related field. Strong customer relationship management skills and the ability to work effectively in a team are essential.

Core Functions / Responsibilities

  • Accurate inventory management and reporting.
  • Customer education and satisfaction.
  • Daily stock counting and reconciliation.
  • Compliance with licensing and regulatory requirements.
  • Maintenance of clean and organized Service Centers and stock points.

How to Apply

Submit your resume and a cover letter to the link provided.

ENGIE is an equal opportunity employer, promoting diversity and inclusion. We welcome applications from all qualified individuals regardless of origin, age, gender, sexual orientation, religion, marital status, disability, political opinions, or citizenship.

How to Prepare for an Area Administrator Internship at Engie Energy Access

  1. Familiarize yourself with inventory management systems like Tally.
  2. Understand the basics of customer relationship management.
  3. Study the specific requirements and operations of ENGIE Energy Access.

Questions You Might Be Asked During an Area Administrator Internship Interview at Engie Energy Access

  1. How do you manage and reconcile inventory discrepancies?
  2. Describe your experience with customer relationship management.
  3. How do you ensure compliance with company policies and regulatory standards?

Tips to Nail Your Area Administrator Internship Interview at Engie Energy Access

  1. Highlight specific instances where you improved inventory management or customer satisfaction.
  2. Demonstrate your ability to handle multiple tasks and maintain accuracy under pressure.
  3. Show your understanding of ENGIE Energy Access’s mission and how you can contribute to it.